Terms of service

Terms of Service — Vencera.ca

Welcome to Vencera. By accessing or using our website (www.vencera.ca) and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. General Conditions

By using our site, you confirm that you are at least the age of majority in your province or territory. You agree not to use our products for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone at any time.

2. Product Information

We strive to display our starlight car mats and accessories as accurately as possible. However, colors, lighting, and appearance may vary depending on screen settings.
All products are subject to availability.

3. Pricing & Payment

Prices may change without notice.
We reserve the right to modify or discontinue products at any time.
All payments are processed securely through our trusted payment processors.

4. Shipping

Shipping times vary depending on your location.
Once the order has been shipped, Vencera is not responsible for delays caused by carriers or customs.

Incorrect addresses provided by the customer may result in delays or lost packages.

5. Returns & Refunds

Vencera offers no refunds or returns unless you contact us within 14 days of your package’s arrival.

To request a return:

  • Email: [your email]

  • Include your order number, reason, and photos if applicable.

  • If approved, a return address will be provided.

After 14 days, refunds will not be accepted.

Unauthorized returns will not be processed.

6. Warranty

All Vencera starlight mats come with a 5-year warranty, including free replacement if the mats ever become damaged under normal use.
Warranty does not cover intentional damage, misuse, or unauthorized modifications.

7. Accuracy of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated.
Content may be updated or changed at any time without notice.

8. Prohibited Uses

You agree NOT to use the site for:

  • Illegal activities

  • Harassing or abusive behavior

  • Uploading viruses or harmful code

  • Violating intellectual property rights

  • Collecting personal info without consent

Any misuse may result in termination of access.

9. Third-Party Links

Our site may contain links to third-party websites.
We are not responsible for their content, policies, or practices.

10. Limitation of Liability

Vencera is not liable for:

  • Any damages arising from the use or misuse of our products

  • Losses caused by shipping delays

  • Improper installation of car accessories

Use products at your own discretion.

11. Privacy

Your personal information is protected and handled according to our Privacy Policy.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.
By continuing to use our site, you accept any changes made.

13. Contact

For questions regarding these terms, email us at:  Venceraproducts@gmail.com